Please follow the below guidelines to ensure a smooth and seamless return process;
Request a return by emailing us at customercare@thehottle.com.au within 7 days of your purchase. Please make sure to include your order number. For incorrectly ordered items or wrong size selection, we are happy to offer a store credit. Store credits are issued for the value of the item, excluding any shipping costs paid. Credits are valid for 2 years and are not redeemable for cash.
Please note that return postage costs are not covered by the hottle. We highly recommend sending your return with tracking information to ensure we receive your item. We can't be held liable for returns lost in transit. Please ensure your order number is included inside the return parcel. Failure to do so is likely to cause a delay in your store credit being processed.
To be eligible for a store credit, your item/s must be in original condition, unworn or unused, with tags, and in its original packaging.
Once received, your return will be processed within 5 - 7 business days. Once your store credit has been approved, we will email you with confirmation and details.
Final sale items;
All final sale items will be marked accordingly and items cannot be returned unless faulty.
Faulty / damaged goods;
In the rare event that you receive a faulty item, please email us at customercare@thehottle.com.au within 5 days of receiving your order. Please include images and information of the fault so we can resolve it for you as soon as possible.
Gift or bonus with purchase and bundled items;
Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
Privacy when making a return;
The hottle is committed to protecting your privacy.
Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of the hottle research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
Jenna Eve Pty Ltd (ABN: 60 652 495 120) trading as the hottle, is an Australian based company whose mission is to help people achieve their health and wellness goals. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.
Office hours are Monday - Friday from 9.00am to 5.00pm AEST
